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Privacy Policy

Effective Date: July 1, 2026

Explore More respects your privacy and is committed to protecting the personal information connected to your use of our website, digital access passes, hotel dining network, participating venues, and related services.

This Privacy Policy explains how Explore More collects, uses, shares, stores, and protects information when you visit our website, receive an Explore More digital pass, install or use your pass, scan at a participating venue, interact with a hotel or restaurant connected to Explore More, or communicate with us.

1. Who We Are

Explore More is an information, access, and technology platform that helps participating hotels and restaurants provide curated dining access and related guest experiences.

Explore More helps issue digital access, verify guest eligibility, support participating venues, track dining activity, improve guest communication, and provide reporting to hotel and restaurant partners.

Explore More does not own, operate, manage, prepare, serve, or control food, beverage, restaurant, hotel, or hospitality services. Participating hotels, restaurants, and venues remain responsible for their own operations, service, reservations, food, beverages, payments, guest experience, and privacy practices.

2. Information We Collect

We may collect personal information, usage information, technical information, and communication information.

Guest Information

This may include:

  • Name

  • Email address

  • Phone number

  • Hotel or accommodation name

  • Stay dates or access period

  • Party size

  • Pass status

  • Access tier or guest eligibility

  • Reservation or visit-related details provided by the guest, hotel, or venue

Pass & Usage Information

When you receive, install, scan, or use Explore More access, we may collect:

  • Pass delivery status

  • Pass installation status

  • Pass activity

  • Scan activity

  • Participating venue visited

  • Date and time of visit

  • Dining visit activity

  • Party size

  • Access level, status, or progression

  • Redemption or guest benefit activity

  • Approximate spend or visit value, when provided by the participating venue

  • Interactions with links, messages, pages, or venue experiences connected to Explore More

Website & Device Information

When you visit our website or interact with digital content, we may collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Links clicked

  • Time spent on the website

  • Referring pages or links

  • Cookie data

  • Pixel or analytics data

  • General location information derived from browser or device activity

Communications

If you contact us, submit a form, reply to a message, request support, click a link, or communicate with Explore More, we may collect the information you choose to provide.

3. How We Use Information

We may use information to:

  • Issue, deliver, and manage Explore More digital access

  • Verify guest eligibility

  • Confirm access at participating venues

  • Support participating hotels, restaurants, and venues

  • Track scans, dining visits, and usage activity

  • Help venues fulfill guest access and related experiences

  • Improve the guest dining experience

  • Send access-related messages, reminders, updates, and support communications

  • Provide reporting to participating hotels and venues

  • Measure dining engagement, visit activity, and network performance

  • Understand guest behavior and dining patterns

  • Improve our website, platform, communications, and services

  • Prevent misuse, fraud, abuse, or unauthorized access

  • Respond to questions, requests, or support needs

  • Comply with legal, regulatory, security, and operational obligations

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We may also use aggregated or de-identified information to understand dining behavior, destination activity, venue performance, hotel performance, guest engagement, and overall network trends. Aggregated or de-identified information does not directly identify an individual guest.

4. Marketing, Retargeting & Advertising

Explore More may use guest information, pass activity, website activity, venue scans, dining visit activity, message engagement, and related usage data to send relevant updates, improve guest recommendations, measure campaign performance, and promote Explore More, participating hotels, restaurants, destinations, and related dining experiences.

Where permitted by law, we may use this information for marketing, retargeting, and advertising purposes, including:

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  • Sending future emails, messages, or updates about Explore More

  • Sharing dining, hotel, restaurant, destination, or travel-related updates

  • Promoting participating hotels, restaurants, venues, or destinations

  • Showing relevant advertisements on third-party platforms

  • Creating custom audiences, retargeting audiences, exclusion audiences, or lookalike audiences

  • Measuring whether guests interacted with Explore More messages, links, website pages, passes, or participating venues

  • Improving the relevance of future guest communications and dining recommendations

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We may work with advertising platforms, analytics providers, email platforms, messaging tools, customer relationship management platforms, and other service providers to support these activities.

These providers may use cookies, pixels, device identifiers, hashed contact information, or similar technologies to help deliver, measure, and improve marketing.

Where required by law, Explore More will ask for consent before sending marketing messages or using non-essential tracking technologies.

Guests may opt out of marketing communications at any time by using the unsubscribe link or opt-out instructions provided in our messages.

Service-related messages connected to pass delivery, access verification, venue information, reservations, guest support, or active stay usage may still be sent when necessary to provide the Explore More experience.

5. How Information Is Shared

We may share information with the following parties when reasonably necessary to operate, improve, support, or measure the Explore More network.

Participating Hotels

We may share access status, activation data, guest usage, scan activity, dining visit data, guest engagement data, and reporting with the hotel, accommodation, or hospitality partner connected to your Explore More access.

Participating Restaurants & Venues

We may share information needed to verify access, support guest visits, confirm eligibility, manage fulfillment, and record dining activity.

Service Providers

We may share information with third-party service providers that help us operate our website, issue digital passes, send emails or messages, host data, manage analytics, operate automations, support advertising, process reporting, or provide technical infrastructure.

These service providers may access information only as needed to perform services for Explore More.

Advertising & Analytics Partners

Where permitted by law, we may share limited information with advertising and analytics partners to measure engagement, create or improve audiences, deliver relevant ads, understand campaign performance, and improve future communications.

This may include hashed contact information, cookie data, pixel data, device information, website activity, or engagement data.

Legal, Safety, or Business Reasons

We may share information if required by law, regulation, legal process, government request, security need, fraud prevention need, or to protect Explore More, guests, hotels, restaurants, venues, service providers, or others.

6. Payment Information

Explore More does not collect payment card details through the digital access pass.

Any restaurant bill, payment, tax, service charge, gratuity, refund, or payment dispute is handled directly by the participating venue, hotel, or payment processor.

Explore More is not responsible for payment card processing handled by participating venues or third-party payment providers.

7. Cookies, Pixels & Tracking Technologies

Our website, emails, messages, and digital tools may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may be used to:

  • Keep the website functional

  • Understand website traffic

  • Measure page visits and link clicks

  • Improve performance

  • Track campaign activity

  • Support retargeting and advertising

  • Measure guest engagement

  • Improve future communications

You may be able to adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

Where required by law, we will request consent before using non-essential cookies, pixels, or tracking technologies.

8. Communications

Explore More may send service-related communications connected to your access, including pass delivery, access instructions, venue information, reminders, reservation links, guest support, and important updates.

Where permitted by law or where you have provided consent, Explore More may also send future marketing communications about dining experiences, participating hotels, restaurants, destinations, travel opportunities, or related offers.

You may unsubscribe from marketing communications at any time. Important service-related messages may still be sent when necessary to provide or manage your Explore More access.

9. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

  • Access management

  • Guest support

  • Hotel and venue reporting

  • Business operations

  • Marketing and communication records

  • Analytics and performance measurement

  • Legal compliance

  • Dispute resolution

  • Security and fraud prevention

Aggregated or de-identified information may be retained for longer because it does not directly identify an individual guest.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information.

However, no website, email system, digital platform, messaging tool, database, or online service can guarantee complete security.

Guests should use care when sharing personal information online or through third-party platforms.

11. International Data Processing

Explore More may work with hotels, restaurants, venues, technology providers, advertising platforms, analytics providers, and service providers located in different countries.

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By using Explore More access, you understand that your information may be processed or stored outside your country of residence, where privacy laws may differ from those in your location.

12. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Object to or restrict certain uses of your information

  • Opt out of marketing communications

  • Ask questions about how your information is collected, used, or shared

To make a privacy request, contact us using the contact information below.

We may need to verify your identity before completing certain requests.

13. Children’s Privacy

Explore More access is intended for hotel guests and their approved travel parties.

We do not knowingly collect personal information directly from children for independent use of the platform. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete or limit that information.

14. Third-Party Websites, Hotels & Venues

Our website, messages, digital passes, or venue pages may link to hotels, restaurants, booking platforms, map services, messaging apps, payment providers, social media platforms, or other third-party websites.

Explore More is not responsible for the privacy practices, content, policies, operations, or actions of third-party websites, hotels, restaurants, or venues.

Guests should review the privacy policies of any third-party service they choose to use.

15. Changes to This Privacy Policy

Explore More may update this Privacy Policy from time to time.

When updates are made, we will revise the effective date above.

Continued use of Explore More access after updates are posted means you accept the revised Privacy Policy.

16. Contact Us

For privacy questions, requests, or concerns, contact:

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Explore More
Email: privacy@exploremorecard.co
Website: exploremorecard.co

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